Boston Consulting Group (BCG) has recently published its annual AI at Work global survey, spanning 11 countries and regions, and including more than 10,600 leaders, managers, and frontline employees across various industries. While more than three-quarters of leaders and managers say they use generative AI (GenAI) several times a week, regular use among frontline employees has stalled at 51%.
Survey findings suggest that actual business value (and increased AI adoption) comes from companies that not only deploy AI into existing workflows but also leverage it to reshape and redesign them entirely. Ultimately, success in reshaping workflows depends heavily on employee engagement, leadership support for AI initiatives, providing users with the right tools, and offering sufficient hands-on, in-person training on the new AI technologies.
The survey also explores the growing role of AI agents, emphasizing the need for companies to accelerate experimentation with these tools and improve how they measure both their impact and associated risks.
𝐒𝐮𝐫𝐯𝐞𝐲 𝐋𝐢𝐧𝐤: https://lnkd.in/eX3JpxE8
