Much has been written about the skills gap between what is needed to effectively leverage GenAI tools and what today’s workforce is trained to deliver. Leaders across industries report difficulty finding AI-savvy employees and filling open roles. Compare this to recent findings by Gartner that articulate what too much of a good thing in organizational use of AI and automation will look like. Coined “AI lock-in,” the industry analyst warns that as organizations automate more work with AI, they risk losing workforce expertise as employees stop practicing foundational tasks and grow overly reliant on AI. Gartner predicts that by 2028, 40% of employees will be trained and coached by AI when starting new roles, compared to less than 5% today. While this shift may speed up onboarding, it reduces opportunities for employees to learn directly from peers. GenAI is showing immediate impact in fields such as the legal sector, but the long-term effects of AI lock-in may shape how organizations and employees adapt in the years ahead.
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