From Shadow IT to Strategy: Managing Citizen Developers in the AI Era

AI is enabling a variety of new skills and forcing the hand of those reluctant to change or take individual initiative. A recent Corporate Counsel Business Journal (CCBJ) article highlights “citizen developers” and how AI has empowered employees to create tools and workflows on their own terms.

According to the authors, employees across industries and organizations are now generating workflows and influencing decisions in ways that differ from traditional software development timelines yet carry the same operational weight. These citizen developers are solving problems with the AI in front of them, doing so quickly and with noticeable ROI.

So where does that leave companies and firms? The sooner employers accept this reality, the sooner they can enable a path that turns informal AI work into something the enterprise can own, leverage, and govern.

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